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What’s the very first step to get started with video-based training? Even before you think about all of the equipment and software you will need (which is far less than you think), you need to determine why you want to use screencast (video-based) training in the first place. Here are […]
Performance Gaps, Policies, Processes And Procedures – What’s The Link? As managers, we often blame performance gaps or mistakes on the employee. They must be doing something wrong because they aren’t performing the way we expect them to. It might be an employee performance issue but just maybe it’s your policies, processes and procedures. An […]
“Mind the Gap” is a phrase that originated in 1969 on the London Underground. It’s an audible or visual warning phrase issued to rail passengers to take caution when crossing the spatial gap between the train door and the station platform. Today, the phrase used in many ways to urge caution. In this article let’s […]
In Part One of this article, I discussed the first 3 best practices for procedure documentation: One: Consider WHO will be reading the documentation. Two: Consider WHAT needs to be documented. Three: Consider WHEN to document. Here’s the final three items on the list of best practices. Four: Consider WHERE to maintain your documentation. How will your […]
January brought resolutions for changes to your business for the coming year. Now it’s time to start implementing some of those resolutions and to change employee behavior. A common business resolution is to be more effective and efficient in conducting your business. Documenting your procedures is often the first step in becoming more effective. It […]
Have you made plans for your business to survive an emergency situation? Were you prepared to weather the storm that closed businesses all along the eastern seaboard? You may not have been directly in the path of the storm but what about your customers, suppliers and vendors? Planning to stay in business following an emergency […]
Are you prepared for an emergency? Do you have a Business Continuity or Disaster Recovery Plan? View the video or read the text below. Are you prepared for an emergency? Do you have a Business Continuity or Disaster Recovery Plan? Many times the IT department has created an IT Backup and Recovery Plan but how […]
Here are 6 common process documentation mistakes you should avoid. How many of these are you making? If you need assistance in documenting your processes and avoiding these mistakes, contact us at Miller Productivity.
Did you make a New Year?s Resolution? How do you think that will work for you? If you are anything like me, you might last until the end of January, but probably not past the first week. This year, I?m making a plan to change my behavior. I have a lot of things I would […]
Everything changes. It?s inevitable and frustrating. But change can be good for you personally and for the organization. How you manage the change is what?s important. There are 3 important things to remember about change in the organization. People change their behaviors when they have a reason. Organizational change requires individuals to be engaged and […]
