Deb
The best way to reduce company productivity, stability and continuity in a business is to lose employees. When an employee leaves, there are unexpected consequences. For example, who is picking up the work that needs to be done by the leaving employee? Chances are you are farming out the work to other employees. The important […]
Deciding what method to use to document your business processes can be confusing. There are so many choices available today other than the standard Microsoft Word document or PowerPoint slides. Not only that, people have much shorter attention spans and want to have access to information when they need it, without having to go through […]
Process documentation and eLearning are two sides of the same coin and share a dependency. Click on the image to view the InfoGraphic. If you want to learn more about how elearning can support your process and procedure documentation efforts and save you time and money, contact me using the form […]
Business Process Management, Process Documentation, Procedure Documentation and eLearning, are they independent concepts or should we consider them part of a whole? In my experience in working with many organizations, these concepts are kept separate and are often performed by different people within the organization. Business Process Management (BPM) is often the responsibility of IT […]
Which one of these excuses are you using to avoid documenting your business processes? We have too much work to do and it takes too long? We are waiting until we get new software to document our processes? We have started documenting our processes but we keep getting interrupted and never get back to it […]
If you are like most business owners or managers, you are probably feeling a bit uncomfortable right now as you read this question. You know that documenting your business processes is important. Yet, you can’t bring yourself to feel that it’s critical to your business operations. It’s something that you plan to “get around to” […]
Here are some thoughts about Why Process Documentation Matters.
Picture this Scenario Your business or department is operating very smoothly. Jim knows exactly what to do to get the job done quickly and effectively. He knows how to answer customer complaints and issues easily. Your customers love him and you depend upon his expertise. In fact, he does his job so well he is […]
I came across this great infographic about blended learning from the folks at e-Learning Infographics. If you are thinking about adding eLearning to your current training programs, this is guide can be very helpful. Check it out! Find more education infographics on e-Learning Infographics
