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Instructional Design is more than just creating courses that your employees love.  The Instructional Designer must also take into consideration the organization’s strategies, the skills of the employees, the needs for training and methods for delivery.  It’s not a simple task.  Most organizations don’t spend enough time in evaluating and understanding the needs for training and often create training instead of addressing the underlying cause of a problem.

Procedure Documentation is the process of capturing your business processes and knowledge work into a document that can be used in a variety of ways.  Traditionally, procedure documentation is used to improve processes and standardize how the work is done.  Documentation is crucial in training efforts and elearning programs. It can also be valuable in training your customers and clients.

Most organizations don’t know where to start or how to actually produce quality documentation in a timely and affordable way.  It’s possible to create great documentation using tools you already use without having to purchase fancy BPM software.

Business Process Management (BPM) emphasizes process visibility, accountability, and adaptability in an organization.  It’s no longer simply about efficiency and productivity.  Businesses need to be more agile and resilient to meet the challenges of today’s global marketplace.

It’s not enough to capture and focus business process improvements on structured processes.  The bigger opportunity is to differentiate the business through its knowledge-intensive work.  Knowledge work is typically non-routine, unstructured and unpredictable.  It involves research, analysis, high levels of expertise and judgment.  These complex activities found in service industries challenge traditional process thinking.  Therefore, business process management is more about fostering effective work habits, not just standardizing processes to increase efficiency.

Project Management (PM) techniques ensure that the project management efforts of the organization proceed smoothly to resolution.  Projects typically address one or more of these four basic objectives:

• Create change in the organization
• Implement strategic plans
• Fulfill a contractual agreement
• Solve a specific problem

Projects can be formal or informal, simple or complex.  Project management is about managing the resources, plans and scope to achieve the organization’s goals.

eLearning or online learning is the effective use of technology tools in providing training and education within an organization.  eLearning has become an important strategy for organizations to meet the training and development needs of employees.  eLearning can be delivered using a wide variety of media including text, audio, images, video, and internet/intranet driven applications.

eLearning builds on the social aspect of employee learning as well as theories of human behavior, instructional theory, learning theory and human performance technology.  Simply put, eLearning delivers content to the learner where they are, when they need it, and in a format that reaches the learner’s style of learning.