Tag: procedure documentation

Performance Gaps, Policies, Processes And Procedures – What’s The Link? As managers, we often blame performance gaps or mistakes on the employee. They must be doing something wrong because they aren’t performing the way we expect them to. It might be an employee performance issue but just maybe it’s your policies, processes and procedures. An […]

In Part One of this article, I discussed the first 3 best practices for procedure documentation: One: Consider WHO will be reading the documentation. Two: Consider WHAT needs to be documented. Three: Consider WHEN to document. Here’s the final three items on the list of best practices. Four: Consider WHERE to maintain your documentation. How will your […]

January brought resolutions for changes to your business for the coming year. Now it’s time to start implementing some of those resolutions and to change employee behavior. A common business resolution is to be more effective and efficient in conducting your business. Documenting your procedures is often the first step in becoming more effective. It […]

Have you made plans for your business to survive an emergency situation? Were you prepared to weather the storm that closed businesses all along the eastern seaboard? You may not have been directly in the path of the storm but what about your customers, suppliers and vendors? Planning to stay in business following an emergency […]